Cancellation and Refund Policy
Effective Date: [28 January 2025]
At Super Shakti Churn, we strive to provide high-quality products and excellent customer service. This Cancellation and Refund Policy outlines the terms under which you can cancel an order or request a refund.
1. Order Cancellation
a) Before Shipment
• You can cancel your order before it has been shipped by contacting us at [supershaktichurn@gmail.com]
• If the order is canceled before shipping, you will receive a full refund.
b) After Shipment
• Once your order has been shipped, it cannot be canceled. However, you may request a return and refund after receiving the product (subject to our return policy below).
2. Return Policy
We accept returns under the following conditions:
• Return Window: You may return products within [ 7 days] of delivery.
• Condition of the Product: Products must be unused, unopened, and in their original packaging.
• Non-Returnable Items: Opened, used, or damaged products due to customer mishandling cannot be returned for hygiene and safety reasons.
• Return Process:
1. Contact us at [supershaktichurn@gmail.com] to request a return.
2. Provide your order details and reason for return.
3. We will guide you through the return shipping process. Customers may be responsible for return shipping charges unless the return is due to a defective or incorrect product.
3. Refund Policy
• Refund Processing Time: Once we receive and inspect the returned product, we will process the refund within [5-10 business days].
• Refund Method: Refunds will be credited to the original payment method used during purchase.
• Shipping Costs: Shipping charges are non-refundable unless the return is due to our error.
• Late or Missing Refunds: If you haven’t received a refund within the expected timeframe, please check with your bank or payment provider before contacting us.
4. Exchange Policy
We do not offer direct exchanges. If you wish to exchange a product, you must return the original item (if eligible) and place a new order.
5. Damaged or Defective Products
If you receive a damaged or defective product, please notify us within [48 hours] of delivery with photos of the issue. We will arrange for a replacement or refund at no additional cost.
6. Contact Us
If you have any questions about our Cancellation and Refund Policy, please contact us at:
Super Shakti Churn
Website: www.supershaktichurn.com
Email: [supershaktichurn@gmail.com]